Frequently asked questions

Please allow 10–14 business days for your order to be processed. Some products ship directly from our manufacturer, which allows us to offer a wider selection of styles and products.Business days do not include weekends or holidays. During launches, holidays, or periods of high order volume, processing may take a few additional business days.

Once processing is complete, shipping typically takes an additional 5–7 business days. Please remember that your estimated delivery time includes both processing and shipping.Shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

If you need to request a change or cancellation, please email passionatebyk.co@gmail.com as soon as possible.We will do our best to assist you; however, changes and cancellations are not guaranteed once an order has entered processing or has been submitted to our manufacturer.

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow 24–48 hours for the tracking details to update after receiving the email.If you do not see your confirmation email, please check your spam or junk folder before contacting us.

Please carefully review your shipping address before placing your order. If you notice an error, contact us immediately at passionatebyk.co@gmail.com.We cannot guarantee that an address can be changed after processing has begun. Passionate by Kay is not responsible for orders delivered to an incorrectly entered address.

Due to the specialized nature of our products, all sales are considered final. We do not accept returns or exchanges once an order has been processed.Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase. For complete information, please visit our Return & Exchange Policy page.

Please contact us at passionatebyk.co@gmail.com as soon as possible and include:• Your full name• Your order number• A description of the issue• Clear photos of the item and its packagingPlease keep all original packaging and damaged items until your claim has been reviewed and resolved.

If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, ask members of your household, and contact the shipping carrier first.If you still need assistance, email us with your order number and tracking information. We will help guide you through the next available steps; however, Passionate by Kay is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier.

Please review the sizing information included within the individual product listing before placing your order. Sizing and fit may vary depending on the style or manufacturer.If you are unsure about a size, please contact us before ordering, and we will be happy to help.

We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on lighting, photography, and your device’s screen settings.

For questions about an order or product, please email passionatebyk.co@gmail.com.When contacting us about an existing purchase, please include your full name and order number so we can assist you more efficiently. Please allow 1–2 business days for a response.