SHIPPING & RETURNS
Shipping Policy
At PassionatebyKay, we are dedicated to ensuring a seamless shipping experience for our customers. We strive to provide clear and transparent information about our shipping methods, packaging, and associated costs. Our commitment is to deliver your orders in a timely and reliable manner, so you can enjoy your products with peace of mind.
We believe in simplicity and honesty, which is why we have designed our shipping policy to be straightforward and customer-friendly. You can trust us to handle your orders with care and efficiency, keeping you informed at every step of the way.
Processing Time
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Orders take 10–14 business days to process because they ship directly from our manufacturer.
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Once your order is ready, it ships super fast—usually 5–7 business days.
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Orders aren’t processed on weekends or holidays, and sometimes a high volume of orders can add a few extra days.
Shipping & Tracking
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Shipping costs are calculated at checkout.
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When your order ships, you’ll get a confirmation email with your tracking number (active within 24–48 hours).
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Total delivery time = Processing + Shipping, so hang tight—it’ll be worth the wait!
Damaged or Lost Orders
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If your order arrives damaged, contact the shipping carrier to file a claim.
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Keep all packaging and damaged items until the claim is resolved.
Return & Exchange Policy
Due to the specialized nature of our products, we cannot accept returns or exchanges; once processed, all orders are considered final. Please review your order carefully before purchasing. Although sales are final, I am available to assist with any questions or concerns to ensure you are confident in your purchase.