SHIPPING AND RETURNS

Shipping Policy

At Passionate by Kay, we are dedicated to ensuring a seamless shipping experience for our customers. We strive to provide clear and transparent information about our shipping methods, packaging and associated costs. Our commitment is to deliver your orders in a timely and reliable manner, so you can enjoy your products with peace of mind.

We believe in simplicity and honesty, which is why we have designed our shipping policy to be straightforward and customer-friendly. You can trust us to handle your orders with care and efficiency, keeping you informed at every step of the way.

 

Processing Time

Orders take 10–14 business days to process because they ship directly from our manufacturer.

Once your order is ready, it ships super fast—usually within 5–7 business days.

Orders are not processed on weekends or holidays. During particularly busy periods, processing times may occasionally take a little longer.

 

Shipping & Tracking

Shipping costs are calculated at checkout.

When your order ships, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for your tracking information to become active.

Your total estimated delivery time includes both the 10–14 business day processing period and the 5–7 business day shipping period.

 

Damaged or Lost Orders

If your order arrives damaged, please contact us as soon as possible so we can assist you with the next steps. You may also be required to contact the shipping carrier to file a claim.

Please keep all original packaging and damaged items until the issue has been resolved, as these may be required as part of the claims process.

 

Return & Exchange Policy

Due to the specialized nature of our products, we do not accept returns or exchanges once an order has been processed. Please review your order carefully before completing your purchase.

If you have any questions about a product before ordering, please contact us and we will be happy to assist you.

If your order arrives damaged, incorrect, or there is another issue with your order, please contact us so we can review the situation and assist you where appropriate.

Nothing within this policy is intended to limit any rights or remedies available to you under applicable consumer law.