TERMS AND CONDITIONS

Last Updated: September 2026

Welcome to Passionate by Kay. These Terms & Conditions govern your use of our website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Online Store

Passionate by Kay provides products for purchase through this website. We reserve the right to update, modify or discontinue products, services or website content at any time without prior notice.

We make every effort to ensure that product descriptions, images, pricing and other information displayed on our website are accurate. However, slight variations in product appearance, including color, may occur due to photography, lighting and individual screen settings.

Orders

By placing an order through our website, you confirm that the information you provide is accurate and complete.

Once your order has been successfully placed, you will receive an order confirmation using the contact information provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing or listing errors, product availability issues or incorrect customer information.

If we cancel an order after payment has been received, the applicable payment will be refunded.

Pricing & Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice. Any price changes will not affect orders that have already been successfully placed and accepted.

Applicable taxes, shipping costs and other charges will be displayed during checkout where required.

Payment must be successfully completed before an order can be processed.

Shipping & Delivery

Processing and delivery times provided on our website are estimates unless otherwise stated.

Shipping costs and available delivery options are displayed during checkout.

Once an order has been shipped, tracking information will be provided where available.

Please refer to our Shipping & Returns Policy for full information regarding processing times, shipping, tracking, damaged packages and returns.

Returns & Refunds

Returns, exchanges and refunds are handled in accordance with our Shipping & Returns Policy and applicable consumer law.

Please review the policy carefully before completing your purchase.

Nothing within these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products or cancel an order where a product becomes unavailable.

If we are unable to fulfil an order after payment has been received, we will contact you and provide an appropriate refund.

Acceptable Use

You agree not to use this website for any unlawful, fraudulent or unauthorized purpose.

You must not attempt to interfere with the operation or security of the website, introduce malicious software, gain unauthorized access to the website or use the website in a way that infringes the rights of another person.

Third-Party Services & Links

Our website may contain links to or integrations with third-party websites and services, including payment, shipping and social media providers.

Passionate by Kay is not responsible for the content, availability, privacy practices or policies of independent third-party websites.

Limitation of Liability

To the fullest extent permitted by applicable law, Passionate by Kay will not be liable for indirect, incidental, special or consequential losses arising from your use of this website or purchase of our products.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Any changes will become effective when the revised Terms & Conditions are published on this website. The “Last Updated” date at the top of this page will indicate when the Terms were most recently revised.

Governing Law

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Passionate by Kay operates, subject to any mandatory consumer protection laws that may apply based on the customer's location.

If you have any questions about these Terms & Conditions, your order or our website, please contact Passionate by Kay using the contact information provided on our website.