PRIVACY POLICY

Last Updated: September 2026

At Passionate by Kay, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and share information when you visit our website, make a purchase, contact us or otherwise interact with our services.

Information We Collect

When you use our website, we may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, billing and shipping address, order and purchase information, account information where applicable, and information you provide when contacting us.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with our website.

How We Use Your Information

We may use the information we collect to process and fulfil your orders, arrange shipping and delivery, provide order confirmations and tracking information, process payments, respond to enquiries and provide customer support, maintain and improve our website and services, prevent fraud and maintain the security of our website, send marketing communications where you have chosen to receive them, and comply with applicable legal and regulatory requirements.

Payments

Payments made through our website are processed using secure third-party payment providers. Passionate by Kay does not directly store your complete credit or debit card information.

Our website is hosted through Wix, and information may be processed through Wix and other service providers used to operate our online store.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This may include payment processors, shipping and fulfilment providers, website hosting providers and other service providers that assist us in operating our website.

We do not sell your personal information for monetary compensation.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to operate correctly, remember visitor preferences, understand how visitors use the website and improve the overall shopping experience.

Some third-party services integrated into our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

Marketing Communications

If you choose to sign up to receive 10% off your order, subscribe to our mailing list or otherwise opt in to marketing communications from Passionate by Kay, we will collect and use your email address to provide your discount and send you marketing emails. These may include product updates, new arrivals, special offers, promotions and other news from Passionate by Kay.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. Unsubscribing from marketing communications will not affect essential communications relating to any orders you place with us.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to the personal information we hold about you, request correction or deletion of your information, or request information about how your data is used or shared.

Where applicable, you may also have the right to opt out of certain uses or sharing of your personal information.

To make a privacy-related request, please contact us using the contact information provided on our website.

California Privacy

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Where applicable, these rights may include the right to know what personal information is collected, request correction or deletion of personal information, and opt out of certain sales or sharing of personal information.

Passionate by Kay will not discriminate against you for exercising any privacy rights available to you under applicable law.

Data Security

We take reasonable measures to help protect the personal information provided through our website. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Children's Privacy

Our website and products are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website or applicable legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Passionate by Kay using the contact information provided on our website.